Published: 26/02/2021 By Lucy WolstenholmeWe have entered The ESTAS Awards 2021! Customer service matters. It is so important to us at Loney Miller. That's why we wanted to be part of the ESTAS as the awards are powered by real reviews from real customers experiencing a real service. It will also be a unique opportunity for the best UK property professionals to network, share ideas and celebrate together under one roof. The ESTAS awards are a celebration of all the hard work property firms put in over the year to help keep their clients happy by delivering outstanding customer service. Winning means so much as the results are based purely on customer service reviews from clients who have experienced a full service from their agent. All reviews have to be submitted by 28th February 2021. The shortlist will be announced in May 2021. Restrictions permitting there will be an awards ceremony, which over 1200 guests attend each year, on 22nd October 2021 where the winners will be announced. Watch this space....
Loney Miller, the South West London based agent has entered The ESTAS Customer Service Awards. The ESTAS is the national award scheme which recognises the best estate and lettings agents, mortgage advisors, conveyancers and suppliers to the residential property industry. Winners are selected purely on feedback via ESTAS Customer Review platform which generates thousands of reviews from customers who have experienced the full service delivery from a property professional. Last year over 45,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.
Founder of The ESTAS Group Simon Brown said “ESTAS has become a community of forward thinking property professionals who are committed to delivering great service and in turn changing the perception of the sector by the general public. The fact is 99% of agents, conveyancers and mortgage advisors do a fantastic job for their clients, our review platform and awards provide a kite mark of service excellence for any property professional involved in the home moving process.”
The ESTAS Awards take place every spring at the Grosvenor House Hotel in London. Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,000 of the UK’s top property professionals.
Spencer says “I think it says a great deal about a firm who takes part in The ESTAS. They care about their reputation and they care about their customers. Companies who sign up to The ESTAS are committed to giving customers the best possible service they can.”
Jonathan Loney and Maddie Miller, Directors at Loney Miller said “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”